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Service & Support Overview
Service & Support Plans
Technical Helpdesk
Process Support
Product Support
Services for other lab equipment
 
We offers customers a global support network, provided directly through staff in the USA and Europe and indirectly through accredited partners for the rest of the world.
Technical Helpdesk services ensure that customers are supported across a complete range of service and support issues.
Office Locations
TAP have two service & support offices, based in
Hertfordshire, UK
and Wilmington, DE, USA. Each office operates its own dedicated Technical Helpdesk, manages customers' enquiries for service, as well as spares and consumables ordering.
You can contact our Technical Helpdesk 24 hours a day, 7 days a week:
Email: support@tapbiosystems.com
Our offices are staffed during the following hours:
UK Office Monday - Friday 09:00 – 17:30 GMT    Telephone: +44 1763 227333
US Office
Monday - Friday 09:00 – 17:30 EST    Telephone: +1 302 478 9060 ext 1
To report an issue online, Contact our Service & Support Team
Email & Telephone Support
All customers with a service and support plan have direct access to our highly skilled team of service engineers and system operators via our dedicated call management system. This tracks the status of all enquiries until the matter has been satisfactorily resolved.
Enquiries are handled directly by our Technical Helpdesk or passed to one of our team of dedicated service engineers. They will provide support by email or telephone (within 4 working hours, faster if required).
On-Site Service Engineers
If an engineer is required on-site, this is co-ordinated via the Technical Helpdesk. Service engineers will arrive at the customer’s site within 36 hours.
As our systems age, component parts may no longer be available due to the ongoing cycle of product development by third party manufacturers. To mitigate this eventuality, we continually monitor key components within all systems and provides service updates on a regular basis to ensure the system is not vulnerable to obsolescence issues.
For more information on ongoing product support for your system,
Contact our Service & Support Team
Royston Office: Tel: +44 (0) 1763 227200 | European Service & Support: Tel: +44 (0) 1763 227333 | US Service & Support: Tel: +1 302 478 9060