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We offer service & support plans for each product, dependent on specific customer requirements and system usage.
The full range of features and benefits of each plan can be found in the Service & Support Plans brochure. |
| All
Service & Support Plans include technical
helpdesk support plus pre-scheduled preventative
maintenance (PM) visits, access to the customer
web portal, annual calibration and performance
certification and operational software support. |
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| Download PDF's on our Service and Support Plans |
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| To
ensure on-going performance and reliability,
all Service & Support Plans can be purchased
with the original systems and then renewed
on an annual basis. Customers can also opt
for a 3-year Service Plan which offers additional
savings to the standard 12-month contract
period. |
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| These
plans come with significant additional features
and benefits such as remote diagnostics
and automatic software updates and upgrades
to keep the system current with new features
and enhancements. In addition these two
plans offer: |
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| The Comprehensive and
Assurance Plus Service Plans include
the support of dedicated application
specialists. These experienced professionals
work with customers to ensure that
systems deliver to their full potential
by successfully transferring and optimizing
manual processes to the automated
systems. |
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| With Comprehensive
and Assurance Plus Service Plans technical
helpdesk response time to questions
is within 4 hours during a normal
business day. |
| For
more information on service contracts
for your system, Contact
our Service & Support Team |
